Legal

Terms of Service

Last updated: 23 September 2026 · Effective: 23 September 2026

These terms are your agreement with SHARED VECTOR TECHNOLOGIES PTE. LTD. (trading as CONVOY) for using the CONVOY app and website. They cover the most important things up front: ride safely, the app is an aid and not a substitute for your own attention, and CONVOY is not an emergency service. By using CONVOY, you agree to these terms.

Contents

Acceptance & eligibility
The service
Riding safety
Your account
Acceptable use
Your content
Availability & beta
Intellectual property
Third-party data
Disclaimers
Limitation of liability
Indemnification
Termination
Governing law
Contact

1. Acceptance and eligibility

By creating an account or using CONVOY, you confirm that you can form a binding contract, that you will comply with these terms, have read our Privacy Policy, and that the information you give us is accurate. If you use the riding and navigation features, you confirm that you hold a valid licence for the vehicle you operate, where a licence is required, and are legally permitted to use it. If you do not agree to these terms, do not use CONVOY.

2. The service

CONVOY is a navigation and group-coordination tool for riders: a live crew map, route planning and turn-by-turn guidance, crew signals (regroup, slow down, SOS), crew voice calls, and alerts for fixed speed and red-light cameras. It is an aid to help a group ride together. It does not control your vehicle and does not replace your own judgement, attention, or the law.

3. Riding safety

Ride safely. Do not operate, type on, or stare at your device while riding. Set up your route before you move, mount your phone, and rely on spoken and glanceable cues. Always obey traffic laws, speed limits, and signals, and ride to the conditions.

Navigation can be wrong. Maps, routes, distances, and estimated times may be inaccurate, incomplete, or out of date. Estimates currently exclude live traffic delays; lane guidance may be unavailable. Roads, closures, and conditions change. Never follow a direction that is unsafe or illegal. Your eyes and judgement come first.
Camera and hazard alerts are not guarantees. Camera warnings come from published, fixed-camera data that may be incomplete or out of date and do not include mobile or temporary enforcement. They are provided for awareness only. They are not a tool to evade enforcement or to exceed the speed limit; you must obey the posted limit at all times regardless of any alert.
CONVOY is not an emergency service. The SOS and crew signals notify other members of your ride. They do not contact police, ambulance, or any emergency responder. In a real emergency, call your local emergency number (in Singapore, 995 for ambulance/fire or 999 for police) directly.
Riding involves risk. You remain responsible for your conduct and compliance with road rules. These safety instructions do not remove any duty of care we owe under applicable law.

4. Your account

You are responsible for keeping your login credentials secure and for activity under your account. Tell us promptly at admin@convoy.com.sg if you suspect unauthorised use. Provide accurate account information and keep it current. One person per account; do not share your account or impersonate anyone.

Use an email address you control. New accounts created through the verified signup flow must confirm that address with the six-digit code sent by email before accessing navigation and crew features. Codes expire after 15 minutes and must not be shared. Request and attempt limits protect accounts against abuse. Email verification confirms access to an inbox; it does not certify a person's identity, driving licence or riding ability.

If email delivery or verification is unavailable, signup may be temporarily unavailable too. You can resume an unfinished signup by signing in. Existing accounts may be asked to verify through Account settings. For help, use Help and contact or write to admin@convoy.com.sg. Our website is convoy.com.sg.

5. Acceptable use

You agree not to:

Use CONVOY for any unlawful purpose, or to encourage unsafe or illegal riding.
Harass, threaten, or abuse other riders in chat or crew signals, or send unlawful, hateful, or infringing content.
Interfere with, overload, probe, or attempt to gain unauthorised access to the service or other accounts.
Reverse engineer, decompile, scrape, or build a competing service from CONVOY, except where the law expressly permits it.
Misuse camera or hazard alerts to break the law.

We may remove content or suspend accounts that breach these terms.

6. Your content

You keep ownership of the content you create in CONVOY, such as your display name and ride chat messages. You grant us a limited, non-exclusive licence to store, display, and transmit that content as needed to operate the service (for example, delivering your messages and live position to your crew). You are responsible for the content you share and confirm you have the right to share it.

7. Availability and beta status

The current service is free. If we introduce paid features later, we will present their price and separate purchase terms before you choose to pay. CONVOY is offered on an evolving, beta basis. We may change, suspend, limit, or discontinue any part of the service at any time, and we do not guarantee uninterrupted or error-free operation, particular features, or any level of uptime. We may set reasonable usage limits to keep the service stable.

8. Intellectual property

CONVOY, including the app, the website, the brand, and the “CONVOY arrow” mark, is owned by SHARED VECTOR TECHNOLOGIES PTE. LTD. or its licensors and protected by intellectual-property laws. We grant you a personal, non-transferable, revocable licence to use CONVOY under these terms. You may not use our name or branding without permission.

9. Third-party data and attribution

Business search also includes Overture Maps and its contributors. See our data sources, licences and attribution notices.

CONVOY uses open map and public data under their respective licences. Map data is © OpenStreetMap contributors and © OpenMapTiles. Camera and related open data are sourced from data.gov.sg and comparable public sources under the Singapore Open Data Licence and applicable terms. These third-party data sets are provided by their owners and we make no warranty as to their accuracy. Mapped parking does not guarantee a vacancy or legal access to a facility.

10. Disclaimers

CONVOY is an evolving service provided “as available”. We cannot promise uninterrupted access or that maps, navigation, parking information and alerts will always be accurate or current. These statements do not remove guarantees or remedies that applicable law does not allow us to exclude.

11. Limitation of liability

We are responsible for loss caused by us to the extent required by law. Subject to that, we are not liable for losses that were not reasonably foreseeable when you accepted these terms, or for losses caused by your failure to follow road rules or by inaccurate third-party information outside our reasonable control. We do not exclude or restrict liability for death or personal injury resulting from our negligence, fraud, or any other liability that cannot lawfully be excluded or restricted. Any other proposed exclusion or limit applies only to the extent it is fair and reasonable under applicable law.

12. Indemnification

If your unlawful conduct or deliberate misuse of the service causes a third-party claim against us, you are responsible for the resulting loss to the extent the law permits. This does not require you to cover loss caused by our own conduct or remove rights you have as a consumer.

13. Termination

You may stop using CONVOY and delete your account at any time. We may suspend or terminate your access if you breach these terms, if required by law, or if we discontinue the service. Provisions that by their nature should survive, including ownership, disclaimers, liability limits, and indemnity, survive termination.

14. Governing law

These terms are governed by Singapore law. The courts of Singapore have jurisdiction over disputes arising from these terms, subject to any mandatory right you have to bring a claim elsewhere or rely on the consumer protections of your home jurisdiction. If we make a material change to these terms, we will publish the revised terms with an effective date and give reasonable notice through the app or another appropriate channel. Changes will not apply retroactively unless required by law. If you do not agree to the revised terms, you may stop using the service and delete your account.

15. Contact us

Questions about these terms: admin@convoy.com.sg. CONVOY is operated by SHARED VECTOR TECHNOLOGIES PTE. LTD., Singapore.