Help and contact

Let’s get you moving.

Updated 23 September 2026

For support, privacy requests or a problem with another rider, contact admin@convoy.com.sg. CONVOY is operated by SHARED VECTOR TECHNOLOGIES PTE. LTD. in Singapore. This address also reaches our Data Protection Officer for privacy requests.

Your account

New here? Choose Create account. If you already have an account, choose Sign in at the top of the same screen. A fresh device may show Create account even if you registered elsewhere.

Verify your email

1. After signup, check the inbox for the address you entered. We send a six-digit code.
2. Type or paste all six digits in CONVOY. The code is valid for 15 minutes and can be used once.
3. The sixth digit starts verification automatically. A correct code shows a green confirmation and opens the signed-in app. Incorrect codes are marked red so you can correct them. If you close the app, your saved session resumes verification; sign in only if that session has expired or you signed out.

No email? Check spam and confirm the address on screen. Wait one minute before requesting a new code, and use the latest code. After too many requests or guesses, wait 15 minutes. Repeated taps will not speed delivery up. If the app reports email delivery unavailable, try later or contact us; an unavailable service is different from an incorrect code.

Entered the wrong address? Use Account settings & deletion to remove that unfinished account, then create an account with the correct address. Email verification and password reset use separate six-digit codes. Never share either code with anyone.

Sign-in and password help

Email or password is incorrect means the server rejected the credentials. Check spelling, then use Forgot password if needed. Unable to reach CONVOY means the app could not reach the service. A server-error message means the service could not complete the request. Changing your password does not fix a network or server outage.

Reset your password in the CONVOY app: choose Forgot password? on the sign-in screen, then enter the code from your email in the app. To delete your account, use Settings, Account and security in the app. If you cannot access the app, request deletion by email. Do not send us your password or verification code.

Report a problem

Include your app version, device model and a short description of what happened. For a crew concern, include the ride code and approximate time. Do not send passwords, verification codes, payment details or unnecessary personal information. You can leave a crew or voice call immediately from its controls. We review support requests as they arrive; support is not an emergency service and we do not promise an immediate response.

Location and navigation

Check that location services and precise location are enabled for CONVOY. Background permission keeps an active trip updated when your screen is locked. Satellite reception can be weak in tunnels; any estimated position is an aid, not a measured GPS fix. Follow road signs and conditions.

Parking and road reports

Parking is optional. Swipe up the route menu to see compatible areas for your vehicle. Mapped spaces do not guarantee vacancies or access at a particular entrance. Incident coverage and lane information vary by road, and journey estimates currently exclude live traffic delays.

Privacy and safety

Read our Privacy Policy and Terms of Service. Ending or leaving a ride stops location sharing. Crew signals do not contact emergency services; use your local emergency number when you need urgent help.